Shipping policy

Effective Date: June 28, 2026

Thank you for shopping with Cubito Bike Shop. We are committed to processing and delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing your order.

Order Processing

  • Orders are processed within 1 to 2 business days after payment has been successfully received.
  • Orders are processed Monday through Friday during our business hours, excluding public holidays.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).

Estimated Delivery Time

After your order has been processed, the estimated shipping time is:

6 to 12 business days

Please note that delivery times are estimates and may vary depending on:

  • Your delivery location
  • Carrier operations
  • Customs clearance (for international shipments)
  • Weather conditions
  • Peak shopping seasons or holidays
  • Other circumstances beyond our control

Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before your payment is completed.

Any free shipping promotions will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number (when available), allowing you to monitor the progress of your shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Cubito Bike Shop is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error in your shipping information, please contact us immediately. We will make every reasonable effort to update your order before it is shipped.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please contact our customer support team as soon as possible.

We will work directly with the shipping carrier to investigate the issue and help reach an appropriate resolution.

International Shipping

Delivery times for international orders may vary due to customs inspections, import regulations, and local carrier services.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities, unless otherwise stated.

Business Hours

Saturday 10:00 AM – 6:00 PM
Sunday Closed
Monday 11:00 AM – 6:00 PM
Tuesday 12:00 PM – 6:00 PM
Wednesday 11:00 AM – 6:00 PM
Thursday 11:00 AM – 6:00 PM
Friday 11:00 AM – 6:00 PM

Contact Information

If you have any questions regarding your order or shipping, please contact us:

Cubito Bike Shop
879 Broadway
Brooklyn, NY 11206
United States

Phone: +1 (347) 488-7808

Email: support@cubitobike.shop

We are always happy to assist you and will respond to your inquiry as quickly as possible.