Warranty Information
Our Warranty Commitment
At Veloc, we stand behind every product we sell. All bottles, tumblers, and coffee mugs sold on veloc-bikes.com are covered by our warranty policy to ensure you receive a quality product that meets your expectations.
What Is Covered
Our warranty covers defects in materials and workmanship under normal use, including:
- Manufacturing defects (cracks, leaks, faulty lids, broken handles)
- Insulation failure under normal use conditions
- Defective or non-functioning parts upon delivery
What Is Not Covered
The warranty does not cover:
- Damage caused by misuse, accidents, or improper care
- Normal wear and tear
- Damage caused by dropping or impact
- Discoloration from improper cleaning products
- Lost or stolen items
Warranty Period
All products sold on veloc-bikes.com are covered for 1 year (12 months) from the date of delivery.
How to Make a Warranty Claim
- Contact us at info@veloc-bikes.com or +1 6092359452 within the warranty period.
- Include your order number and clear photos of the defect.
- We will review your claim within 1–2 business days.
- If approved, we will send a replacement or issue a full refund — your choice.
No need to return the defective item in most cases. We will determine on a case-by-case basis whether a return is required.
Remedy Options
Once your warranty claim is approved, we offer:
- Full replacement of the defective product at no cost
- Full refund to your original payment method
- Replacement parts where applicable
Contact Information
📍 Address: 2824 Bluffview Dr Lewisville Texas 75067-3840 United States
📞 Phone:
+1 6092359452
✉️ Email:
info@veloc-bikes.com
Business Hours:
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed